Welcome to the Vivid Vision of TCLA

The following paragraphs will describe the feelings, actions and results that we will achieve over the next few years. Many of these plans are chapters in a much larger book of the TCLA journey. After all we are all on a journey through life and at times we share the same path.

Our previous Vivid Vision have been clear so let me reiterate our "why" so that we can get on to our "what's" and "how's". Our purpose at TCLA is to transform lives. We strive and focus on doing all we can to help those with whom we cross paths, with an expected outcome of improving both us and them. This goes for all interactions amongst the team, our clients and families.

Your success...
Is our success...
Is my success....

As life moves along and wisdom becomes more apparent, it is clear that as the business has grown it has grown me. The business has not only grown me, but it has grown many team members, some that are still here and others that are not. As an individual I will continue to stay involved in Vistage, read the Bible as well as other leadership books and participate in mentorship programs. After all, there really is no destination, simply a journey. The journey has many ups and downs and forks in the road. Sometimes we are running and other times we are crawling. "You will either step forward into growth, or you will step backward into safety". Maslow

HELPING THOSE AROUND US

Helping those around us to be the best they can is always at the top of our list. We have a metric for tracking, managing and sharing the growth of each team member and of each department as well. This metric includes all individual certifications as well as any additional education or training that is needed or required for growth to the next level in our company or to remain "the best " at the existing position. These metrics are shared on our dashboards. We look to create a group of business leaders outside of TCLA with the intent of creating a program for speaking/educating/enlightening middle school and high school students on the financial and emotional value of having a career in the trades in place of a college education. We host job fairs at churches in towns where our staff resides.

DASHBOARDS

Dashboards of communication have become deep rooted in our culture. Finance and Human Resources prepares and shares weekly reports with Operations and Ownership. Monthly Dashboards are used to track strategic agendas both operationally and fiscally. A really exciting Dashboard is the one that tracks all of the amazing growth of our team members. And to top it off, we have finally mastered consistent and current electronic displays of all pertinent Dashboards. To be specific; meeting notes, calendars, job updates, department updates, certification updates, sales team results and team behavior goals to mention some.

CORE VALUES

Our core values are now part of our evaluation process and the results are exponential. There is no wavering from what we all want out of our lives at TCLA. We will write, share and live by the TCLA “ways”. We post our core values in two languages for all to see, we add them to our interview process and we add them to our culture in ways we haven’t experienced yet.

KNOWLEDGE & EDUCATION

Knowledge and education - we remain the leaders in the industry. We are the number one most educated snow team in the country and we are the number one most educated "green" team in the country (for companies of our size). Beyond these achievements, we continue to achieve gold awards for our work entered in the local MGIA banquets and strive to win the "best in show" annually. When we have or attend training/educational events we take notes, our results our outstanding. We have been taught and have learned from experience that those who do not take notes in meetings have at best, a 7 % retention capacity and that's not good enough for team TCLA. We establish a stipend program for those who attend classes and obtain skills related to our industry or their job description. A champion arises to capture our shared knowledge in a video format that is tracked and categorized. The video training sessions will document the Team TCLA Ways for many years to come.

LEADERSHIP

Leadership is constantly seeking out and training more leaders. After all you will always harvest what you plant. New leaders are stepping up in all areas. They are running meetings (within the structure set forth by leadership) and they have a clear path for their future as well as their departments. Because, what lies behind you and before you pales in comparison to what lies within you. Each leader has a shared list of their “replacement in training“, the metrics they need to achieve to obtain incentives and to grow to new positions.

CLIENTS

Clients stay on the forefront of all our internal growth. We build our systems and processes to best serve their needs and we share any information that we feel will help make their lives/careers better. We host education meetings at our facility and invite clients to attend. We send out monthly newsletters, seasonal surveys and pre-storm weather warnings to name just a couple of the forms of proactive communication at TCLA. We believe no day is complete without doing something for someone else.

SOCIAL MEDIA

Social media - we have grown quite a bit in this area. We fill our sites with relevant, informative and helpful information. Internally, we are measuring our results monthly and adjusting based on our clients’ needs and wants. We hire and/or outsource a creative team to manage media, gather footage, create training videos, publish TCLA Ways, and build the brands for TCLA, HOT PINK and individuals on the teams.

FITNESS

Fitness is a key component to our success. We support all aspects of fitness including physical, mental, dietary and more. For those who prefer to join a gym, we offer a $20/month payback with selfie proof of at least 10 visits per month. Our new office has enough gym equipment in it to afford a little break from the daily grind or to begin or end the day with a little stress relief or curl. Our food events and vending machines offer healthy choices for all to choose from.

PROFITS

Profitability is a key "health" measurement of any good company. We use all of our tools and processes to steer TCLA to a consistently profitable destination, year in and year out. We are using weather insurance options and forecasts’ built internally by seasoned professionals to insure the fiscal stability of TCLA for our team and for our clients. Some of the details include, improved department Dashboard management, equipment lifespan analysis and right sizing of our overhead resulting in a consistent portion of profits being shared via predetermined metrics.

IN CLOSING

In closing, although our vivid vision may not include every piece of the TCLA puzzle, it covers most. We welcome input on our direction from anyone willing to share. We are only as good as those we hang out with and we strive to hang out with the best. TCLA has come a long way since the days of a teenage kid with a $200.00 truck and $100.00 push mower, banging on doors asking to be trusted to cut their lawn! TCLA is a family and in fact a very nice family, one that does what's right, no matter what. And as a strong family we know, that after all, if not us then who will accomplish our vivid vision?

God Bless,
Troy Clogg